Privacy Policy:

Privacy in Brief.

We only use your data to process orders, provide customer service and improve our web shop.

We never sell your personal data to third parties.

Payments and orders are processed securely through reliable partners such as Shopify.

You always have the right to view, modify or delete your data.

Questions about privacy? Please contact us via our contact page.

For detailed information please read our full privacy policy below.

This Privacy Policy describes how E&C Heaters (the "Site" or "we") collects, uses and discloses your Personal Information when you visit the Site or make a purchase through the Site.

Contact

After reading this policy, if you have additional questions, would like more information about our privacy practices, or would like to make a complaint, please contact us via email or through our contact page.

Collection of Personal Information.

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information when you contact us for customer service. In this Privacy Policy, we refer to any information about an identifiable individual (including the information listed below) as "Personal Information." Below is more information about what Personal Data we collect and why.

Device Information

Purpose of collection: to load the Site correctly for you and to perform analysis on Site usage to optimize our Site.
Source of collection: collected automatically when you visit our Site via cookies, log files, web beacons, tags or pixels.
Sharing for business purposes: shared with our processor Shopify.
Personal Information Collected: web browser version, IP address, time zone, cookie information, what sites or products you view, search terms and how you interact with the Site.

Order Information

Purpose of collection: to provide products or services to you in fulfillment of our agreement, to process your payment information, arrange shipping and provide you with invoices and/or order confirmations, to communicate with you, to screen orders for potential risk or fraud, and - when appropriate to your preferences - to send you information or advertisements about our products or services.
Source of collection: collected directly from you.
Sharing for business purposes: shared with our processor Shopify.
Personal information collected: name, billing address, shipping address, payment information (including credit card information), email address and phone number.

Customer Service Information

Purpose of collection: to provide customer service.
Source of collection: collected directly from you.
Sharing for business purposes: n/a.

Minors

The Site is not intended for persons under the age of 15. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe that your child has provided us with Personal Data, please contact us at the above address to request deletion.

Sharing of Personal Information

We share your Personal Data with service providers to help us deliver our services and fulfill our agreements with you, as described above. For example:

• We use Shopify to enable our online store. You can read more about how Shopify uses your Personal Data here: https://www.shopify.com/legal/privacy.

• We may share your Personal Data to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other legal request for information, or to protect our rights.

Behavioral Advertising.

As described above, we use your Personal Data to show you targeted advertisements or marketing communications that we believe may be of interest to you. For example:

• We use Google Analytics to understand how our customers use the Site. You can read more about how Google uses your Personal Data here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics at: https://tools.google.com/dlpage/gaoptout.

• We share information about your use of the Site, your purchases and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners and in some cases through cookies or similar technologies (which you may consent to, depending on your location).

• We use Shopify Audiences to show ads on other websites of our ad partners to buyers who have made purchases from other Shopify sellers and who may also be interested in what we offer. We also share information about your use of the Site, your purchases and the email address associated with your purchases with Shopify Audiences, allowing other Shopify sellers to provide offers that may be of interest to you.

For more information about how targeted ads work, please visit the Network Advertising Initiative ("NAI") educational page at:
https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted ads at:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

In addition, you can opt-out of some of these services through the Digital Advertising Alliance's opt-out portal:
https://optout.aboutads.info/.

Use of Personal Information

We use your Personal Data to provide our services to you, including: offering products for sale, processing payments, shipping and handling your order and keeping you informed about new products, services and offers.

Legal basis

Under the General Data Protection Regulation ("AVG"), if you are a resident of the European Economic Area ("EEA"), we process your Personal Data on the following legal bases:

• Your consent;

• The performance of the agreement between you and the Site;

• Compliance with our legal obligations;

• Protection of your vital interests;

• The performance of a task in the public interest;

• Our legitimate interests, insofar as they do not outweigh your fundamental rights and freedoms.

Retention period

When you place an order through the Site, we will retain your Personal Data for our records unless and until you request us to delete it. For more information about your right to erasure, please see the "Your Rights" section below.

Automated Decision-Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling), where such decision-making produces legal effects concerning you or otherwise significantly affects you.

We use fully automated decision-making with a legal or otherwise significant effect based on customer data.

Our processor Shopify uses limited automated decision making for fraud prevention that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary blocking of IP addresses associated with repeated failed transactions. This blocking remains active for several hours.

• Temporary blocking of credit cards associated with blocked IP addresses. This blocking will remain active for several days.

Your rights

AVG

If you are a resident of the EEA, you have the right to access the Personal Data we hold about you, transfer it to another service and request that your Personal Data be corrected, updated or deleted. If you wish to exercise these rights, please contact us using the contact details above.

Your Personal Data is initially processed in Ireland and then stored and further processed outside of Europe, including in Canada and the United States. For more information on how data transfers comply with the AVG, see Shopify's AVG whitepaper:
https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a California resident, you have the right to access the Personal Data we hold about you (also known as the "Right to Know"), transfer it to another service, and request that your Personal Data be corrected, updated or deleted. If you wish to exercise these rights, please contact us using the contact details above.

If you wish to designate an agent to make these requests on your behalf, please contact us at the above address.

Cookies

A cookie is a small amount of information that is downloaded onto your computer or device when you visit our Site. We use different types of cookies, including functional, performance, advertising and social media or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This saves you from having to re-enter this information every time you return to the site or change pages. Cookies also provide information about how people use the website, such as whether it is their first visit or if they are repeat visitors.

We use the following cookies to optimize your experience on our Site and deliver our services.

Cookies necessary for the operation of the store

Reporting and Analysis.

The length of time a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies remain active until you stop browsing and persistent cookies remain active until they expire or are deleted. Most cookies we use are persistent and expire between 30 minutes and two years after being downloaded to your device.

You can manage and control cookies in several ways. Please note that deleting or blocking cookies may adversely affect your user experience and parts of our website may not be fully accessible.

Most browsers accept cookies automatically, but you can determine whether to accept cookies through your browser's settings. These settings can usually be found in your browser's "Tools" or "Preferences" menu. More information about adjusting your browser settings or blocking, managing or filtering cookies can be found in your browser's help function or through websites such as: https://allaboutcookies.org.

Please note that blocking cookies does not completely prevent us from sharing information with third parties, such as our advertising partners. To exercise your rights or opt-out of certain data uses by these parties, please follow the instructions in the "Behavioral Ads" section above.

Do Not Track

Because there is no consistent industry standard for how "Do Not Track" signals should be interpreted, we do not adjust our data collection and processing when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for operational, legal or regulatory reasons.

Complaints

As stated above, if you have any complaints, you may contact us by email or by mail using the contact information under "Contact Us".

If you are not satisfied with our response to your complaint, you have the right to file a complaint with the competent data protection supervisory authority. You can contact your local data protection authority, or our supervisor here: